1. What is Essence and Being?

Essence and Being is a brand dedicated to empowering individuals on their personal empowerment journey through thoughtfully designed merchandise. Our products are crafted to inspire, uplift, and support your growth and self-expression.

2. What products do you offer?

We offer a range of merchandise including apparel, accessories, and other items designed to enhance your personal empowerment journey. For details on our current product offerings, please visit our Product Page.

3. How do I place an order?

To place an order, simply select the products you wish to purchase, add them to your cart, and proceed to checkout. You will need to provide your payment information and shipping details to complete the order.

4. Is shipping included in the product price?

No, shipping is not included in the product price. Shipping costs are calculated separately and will be communicated to you prior to shipping.

5. How are shipping costs determined?

Shipping fees are based on the weight and dimensions of your order as well as your delivery location. Once you’ve placed your order, we will provide you with a shipping computation before your order is shipped.

6. When do I pay for shipping?

Shipping fees are paid prior to the shipment of your order. We will send you a shipping computation, and you will need to pay the shipping fee before we dispatch your products.

7. What payment methods do you accept?

We accept various payment methods including credit/debit cards and other secure payment options. Payment for the products must be made in full at the time of ordering.

8. How long will it take to receive my order?

Processing and shipping times vary based on your location and the availability of the products. After receiving your shipping payment, we will provide an estimated delivery time. Typically, processing takes 5 business days, and shipping times vary by location.

9. Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email so you can monitor the progress of your delivery.

10. What is your return policy?

Due to the personalized nature of our products, we do not accept returns or exchanges unless the item is defective or incorrect. If you encounter any issues with your order, please contact us within [X] days of receiving your product.

11. How can I contact customer support?

For any questions or concerns, please reach out to our customer support team at hello@essenceandbeing.com or use the contact form on our Contact Page. We are here to assist you!

12. Do you ship internationally?

Yes, we offer international shipping. Shipping costs and delivery times for international orders will vary based on the destination. We will provide you with the shipping computation and options for your location.